Member FAQ's
Do you have a question about your membership? Check out the answers to these questions
You may have received your username in the welcome email when we launched our website.
If you cannot find this email, you can have a reminder sent to your email address by going to the Member Login page and clicking on the "Forgot username" or "Forgot password" links under the login fields.
If you are still experiencing problems or have a new email address, please visit our Contact Us page to have an administrator assist you.
All passwords are encrypted, and the website and the administration area of Member Jungle are all encrypted by SSL in data transit.
Your data is stored in a secured database, which is physically separated from the web server to further protect your data.
Member Jungle has hosted systems for over 15+ years for Australian government and non-government organizations.
Access to specific member data is controlled by the site administrators, who can allow (and restrict) individual access and privileges for additional website or system editors.
The website uses Stripe as the online payment gateway. All details entered into the gateway are encrypted and cannot be accessed by anyone other than the cardholder.
Stripe is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.
If you do not wish to get newsletter communication from the club, you can mute these in your "My Accounts" tab by clicking the "Mute all website newsletter emails.".
The system will have some membership-related emails that are triggered at various stages of your membership that cannot be muted. This is to ensure you are kept updated about the status of your membership with us.
To update your Email and other Contact Details
Member Jungle is the membership and event management software we have chosen to use for the Waverton Hub. You will see the brand in the app and on the website.
We suggest you use your email address as it is unique and easy to remember.
Where two people are sharing an email address we suggest you use LastNameFirstName or FirstnameLastname e.g. MarySmith as your username
In order to download the Waverton App you need to go to Apps on your phone.
Look for this icon
Search for Member Jungle - it is a green leopard
Click Waverton Hub Mobile App to find out more
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on your device.
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in the search bar.
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from the search results.
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to download and install the app.
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on your device.
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(usually a magnifying glass) or the plus icon at the top right corner.
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from the list of results.
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to proceed.
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(username and password)
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If you forgot your password, click on "Forgot my Password" and follow the prompts to reset it.
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to access your club's content.
To update your profile picture in the Member Jungle app, follow these steps:
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: Start by opening the app on your device.
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: Click on the "My Account" icon, usually found on the overview page or dashboard of the app16.
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: In the "My Account" section, look for the profile picture area. You should see an icon or an edit option next to your current picture1.
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:
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Click on the edit icon or the profile picture itself to access the image uploader.
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Select a new square image from your device's gallery.
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Upload the image to update your profile picture.
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: Once you've selected your new image, save the changes. Your updated profile picture should now be visible at the top of the app screen1.
Remember, it's recommended to use a square image for your profile picture
